Business Sample Letter

Complain for substandard service

5 July 2020

Dear Mr. C. W. Wong,

Something went wrong. Until now, I have never been concerned about the quality of your service. But the job done by you on 20 June 2020 disappoints me.

In that job, your workmen did not follow our specifications to do the repair of the pool. Their work was not acceptable because they had not finished all the repair work before they left us. Such being case, I have to say that your company have not complied with our order as specified in the job agreement. Please send another team of experienced and skillful workers to finish all the repair work as soon as possible. In the meantime, we will not make any payment to you until all the work is done up to the required standard. Besides, because of the delay in the repair work, we would like to ask you for a compensation of $1,000 per day of delay in accordance with the job agreement.

Your urgent attention is required. Anyway, we take this as an isolated case only and we hope that such substandard work will not happen in future. We also hope that this unfortunate incident can be resolved early so that our long-established relationship will continue.


Yours faithfully,
Raymond Yeung
General Manager


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前評稅主任楊輝洪 Raymond Yeung 

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