Business Sample Letter

Apology for substandard product

5 July 2020

Dear Mr. Kenny Chan,

Thank you for bringing the defective product to our attention. We apologize and we do hope that you have not experienced much inconvenience from our mistake.

You are assured that we are going to replace the product free of charge as soon as possible. Our Mr. C. W. Chan will call you very soon to make the necessary arrangements.

We try to prevent problems like this. But when they happen, we take them very seriously. We offer no excuses, but a promise that we will do our best to make sure that such mistake will never happen again.

We appreciate your business and value our relationship. Thank you for your continuous support.


Yours faithfully,
Raymond Yeung
General Manager


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