Business Sample Letter

Ask an old customer why he no longer patronizes us

5 July 2020

Dear Mr. Kenny Chan,

Did we do something wrong? We have not heard from you for five months.

You have long been one of our most valued customers and we have all along been committed to serving you well. If we have not satisfied you, please let me know what we could have done better.

We all miss you. So would you please tell me what can we do to regain your business? I look forward to your call or letter.


Yours faithfully,
Raymond Yeung
General Manager


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前評稅主任楊輝洪 Raymond Yeung 

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