Business Sample Letter

Apology for a justified complaint


5 July 2020

Dear Mr. Kenny Chan,

We are committed to quality service. When we don't meet that goal, we take it very seriously.

We apologize for any inconvenience caused by the substandard service. You are assured that we will take all the necessary steps to correct our mistake and to avoid that happen again. We will write to you again when all the necessary correction work has been done.

Thank you for your patience and understanding. If you have comments on our service, please feel free to phone me at 2345 3456.

 

Yours faithfully,
Raymond Yeung
General Manager

 

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