Business Sample Letter
To thank a customer for pointing out a problem
5 July 2020
Dear Mr. Kenny Chan,
Thank you for pointing out the problem in your recent letter. You were so
thoughtful to take the time to tell us how we should put it right.
We appreciate your advice and hope that you will continue to support us. To
rectify the problem, we are arranging a visit to your office to do all the
necessary amendments. We are glad if we are able to serve you again. We
pledge to do our best and we would like you to see the improvements we are
I sincerely apologize for the inconvenience caused. Sorry!