Business Sample Letter

To thank a customer for pointing out a problem

5 July 2020

Dear Mr. Kenny Chan,

Thank you for pointing out the problem in your recent letter. You were so thoughtful to take the time to tell us how we should put it right.

We appreciate your advice and hope that you will continue to support us. To rectify the problem, we are arranging a visit to your office to do all the necessary amendments. We are glad if we are able to serve you again. We pledge to do our best and we would like you to see the improvements we are making.

I sincerely apologize for the inconvenience caused. Sorry!

Yours faithfully,
Raymond Yeung
General Manager

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