Business Sample Letter

Apology to customer for non-delivery of goods


5 July 2020

Dear Mr. Billy Wong,

Thank you for your letter of 30 June 2020.

The delay was due to the mistake made by our mailing department. The goods you ordered on 15 June 2020 was sent to your Branch Office in Shenzhen instead of your main office in Hong Kong.

We have already sent you a replacement delivery by DHL. That should reach your main office by tomorrow. Will you please telephone or fax us if you don't receive it tomorrow.

Please accept our sincere apology for any inconvenience caused.


Yours faithfully,
Raymond Yeung
General Manager

 

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